Technical Support


For any technical questions / requests related to DVRs and analogue cameras, please consult with your local distributors, resellers or installers who sell the products to you first. They are truly the ones who can provide the most instant checking and servicing to you in your language. This email support shall be your secondary help contact and we'll try our best to reply you ASAP. Below are some answers to the most frequently-asked questions. Please check before submitting your question, and we might not answer your question relating the items below. Sorry for the inconveniences.

  • For network configurations, please download and refer to the document: 
    Download here
  • For EagleEyes download and installation problems, please download the document below and refer "Appendix 4" for easy troubleshooting: 
    Download here
  • For checking the possibilities of becoming our distributors and asking price list, or where to buy, we'll forward your request to our sales department automatically without replying.
  • To get user manuals and Video Viewer (DVR and IP camera only), you may find them from the CD we supplied with your products, or you can visit the "Download" section of the specific product page in this official website.